just wondering why there is no signal in Barnsley. this is very annoying as i am paying alot for my handset. i have had top restore everythng becasue i thought it was the handset problem. i am very angry as i have been very good custom to orange and they havent even contacted or emailed anyone about this.
Live in wa12 area and I have been unable to use phone for calls or texts for 2 days. Phone says I have signal, but calls won't connect and texts won't send. Went shopping to st helens and phone worked fine. What is wrong! Paying lots of money for a phone I can't use. Feeling v cross
We are currently experiencing issues with service in the centre of Buxton, stretching just out of town to the north. The issue was logged on 31 August and the engineers have provided an estimated repair date of 9 September.
I am sorry for any inconvenience this issue is causing and would like to assure you that we are doing what we can to restore service as soon as possible.
This is the fifth day of no Orange mobile coverage in Buxton, Derbyshire. I note that someone else posted a few days ago from this area and has received no reply from the response team. There is no information anywhere on the Orange site for customers - the Orange coverage checker (http://search.orange.co.uk/ouk/portal/coveragechecker.html?channel=direct/) was last updated on the 22nd August. This is appalling service.
Just to let you all know that Orange have now accepted that I do not get good coverage and have released me from the contract!
@James: I tried wiping the SIM and put it into a different handset, but it still did not work. But that doesn't matter now since I am moving over to O2!
Same here, signal in and out, can't text can text, voicemail not working properly. Constantly turning phone on and off. Useless and i've managed to loose business due to it. Glad i've just switched to Orange, what a great decision that was!
Craig is right, unfortunately the 3G network is a bit screwed at the moment, as it is with some of the other operators. The main culprit is the increase in mobile internet usage, and to a greater extent, the iPhone which both uses a lot of mobile data and does so inefficiently. I'm an Orange employee, who has hated this for a while, but to their credit it does look like they are starting to sort it out. They're keeping track of any area where this 3G problem is occurring and are upgrading a lot of masts right now.
If you have a problem at all with your 3G, the best thing to do is give Orange a call and make sure that they log it. I think they call the logging thing the "Congestion Tracker" or something.
In addition to this, my phone has not had any signal at all for over <a href="http://3mobileshop.at/theside">Three</a> days now, and a weird message stating 'no SIM card in phone' comes up, so I am guessing that they have switched my account off!? It's really bizarre and I am really fed up now!
Your handset would give no such error if your account was deactivated. It sounds like either your SIM card or handset has developed a fault. Try a different SIM in your phone and your SIM in a different phone (if available). Failing that, try giving your SIM card a wipe. If this doesn't work, sounds like you have a faulty SIM , call Orange on 150 and go through to handset faults. They can replace the SIM for you.
In terms of signal issues, Orange seem to have been really struggling with their 3G network lately (although so have some of the other networks). The main culprit is the iPhone, which doesn't make very efficient use of it. The good news is that after the Orange/T-Mobile joint venture 'Everything Everywhere', it was announced that the two networks are endeavouring to share network coverage. Hopefully, soon too!
If you're having reception problems, are you running the latest firmware? If you've already tried that & aren't rooted, you might consider rooting, installing a custom rom/recovery & an older radio. Some users have more luck with older radios. Modaco & XDA-developers are a couple of useful forums.
Hi
Can someone tell me if there is a problem with the signal in buxton I.e. Sk17
I havn't had a signal for 2 days now and neither have several friends on orange network.
Very frustrating, how long is this problem likely to continue and will we be reimbursed for the downage?
Thanks
I emailed Orange on the address above last week and then again yesterday, but they are not getting back to me at all. I'm really disappointed with this. First they claim to be taking my problems seriously by publicly posting on this forum, and then they just don't follow it through.
In addition to this, my phone has not had any signal at all for over three days now, and a weird message stating 'no SIM card in phone' comes up, so I am guessing that they have switched my account off!? It's really bizarre and I am really fed up now!
I have checked the area and all looks fine so I hope it's been resolved for you, if you are still having problems can you provide the first digit of the second half of your postcode and I'll have a closer look (DE55 is a massive area!).
Mobile firm Orange has become the first UK network to use a technology that offers higher quality voice calls.
High Definition (HD) voice claims to reduce background noise and the "hisses and crackles" often heard on a normal mobile call.
The technology, known as, Adaptive Multi Rate Wideband (AMR-WB) has been adopted as an international standard for 3G mobile networks.
Other networks are expected to follow Orange soon, experts said.
"It is relatively easy for an operator to introduce - it's just a software upgrade… in a base station," said William Webb, head of research and development at the UK regulator Ofcom.
Other countries already have networks using the technology - known colloquially as HD Voice - including Moldova and Germany.
Data squeeze
AMR-WB is what is known as a speech codec; software that compresses a voice signal to maximise the amount of bandwidth on a network.
"There is a commercial incentive to squash the data as much as possible," said Mr Webb. "But you can go too far. The trick is to find the balance point, the sweet spot."
He said there had been a lot of experimentation over the years with voice codecs, including the introduction of a so-called "half-rate codec", which squeezed the same data into half the bandwidth.
"Operators tried to use it but quickly discovered that consumers didn't like it and switched back," he said.
Speech codecs work by modelling the waveform of the incoming voice.
Rather than transmitting the whole waveform, algorithms look for consecutive sections that are similar. If two sections of the wavelength are alike, the redundant information is stripped out, allowing the signal to be compressed.
The AMR-WB codec also does this but to a wider range of speech frequencies that today's codecs, allowing higher quality calls.
"We are using exactly the same bandwidth on the network," said Andrew Warner, head of voice and messaging protocols at Orange.
"We are squeezing more speech information into the same channel."
This is important as any additional need for bandwidth would reduce the network's ability to cope with the ever increasing data demands of people browsing the web on their phones.
In addition to compression technology, AMR-WB is "intelligent" and varies the amount of data it pumps into the network depending on the complexity of the speech pattern.
"If the speech is quite complex it may use a higher data rate, if it is more simple it drops down," said Mr Webb.
Orange has already run trials of the technology in the south west of England and now plans to roll it out across the country.
Mr Warner said that many manufacturers were already developing handsets to work with HD voice, including Nokia and Samsung.
The technology will only initially work on the Orange 3G network between HD-enabled handsets.
"You won't experience it when you're calling a landline or a mobile phone that has not been optimised to work with HD voice," said Mr Warner.
Orange, owned by France Telecom, recently merged with T-mobile in the UK. The company - known as Everything Everywhere - has 30 million customers.
The two firms have not merged their networks so T-Mobile customers will not initially be able to use the service.
The launch of HD voice comes amidst reports from Orange customers of regular network outages.
Some have speculated that the faults are the result of upgrades to the network or attempts to merge with T-Mobile.
Article from BBC Technology News: 01 September 2010
14 days ago my blackberry started to display SIM not provisioned:2 Turns out that although I've been an Orange client for 15+ years they suddenly decided to give my number to someone else! Wouldn't mind if I didn't pay them around 40 quid a month (plus a further 30 for broadband.
In short, no ones ever heard of this problem, promise to fix it but dont. Even tried an email to Tom Alexander but no reply. Anybody any ideas?
I have spoken to Orange a few times, first time reminded me of the IT crows "turn it off and on again" then hung up!
The second time the lady said that there had been a mast in the area that had lost 3g capabilities, she told me to turn off 3G and hey presto - the phone works
not ideal as no 3G at present but she reclons it will be fixed within a week
I live in the DN17 area and had 2 different weekends now where suddenly my signal has disapeared. On this weekends occassion the signal went for 1/2 day, then came back but i was unable to call or text anyone. The next day I could text just fine but when people called they said they couldn't hear me! I tried connecting to my mailbox to pick up the answerphone messages but then when i reached the menu i got cut off.
Today the phone worked perfect again, however it said i have no messages in my answerphone yet there was at least 2 yesterday and i havent deleted them.
Whats going on? Is there a way of checking orange website for any outages.
I'm really concerned as last time this happened i had to phone cust services and they said there was a problem in the area, this lasted nearly a week in early August.
My company took Orange about 3 months ago and the coverage is pitiful. I have now started checking coverage in my (East Warwickshire) area. Each time I have got a bad signal < 1 or none I have then returned home and checked the Orange Coverage checker at www1.orange.co.uk/coverage_landing/ and 3 times now the location has been rated at good / excellent. I have also asked locals if this is just a temporary state or longer and they reply that the Orange service is never very good. This set me thinking on 2 counts :-
a) If Orange are relying on this map for there claimed 93% coverage of
the country then they are liars and potentially defrauding users
with their claims!!
b) The second thought was that other orange users must have complained
about the coverage over many years and as such Orange must know
that the coverage is and has always been bad in these areas and yet
there coverage map is still telling potential new customers that the
service will be good / excellent. This would seem to be in law and in
advertising code fraudulent because if Orange have known for years that
an area is suspect they should update their map and reduce their
coverage percentage!!
I would be interested if any other users could contact me when they find an area / village / area of a town with long term bad coverage when the orange coverage map has shown good / excellent
All these below show good / excellent on Orange map - but :-
Guildford reported as no / very weak signal
Hopton on sea reported as no signal
Essex / East London as no / very weak signal
Bushbury (North of Wolverhampton) reported as no / very weak signal
Poundbury Dorset reported as no / very weak signal
Southampton Univ. reported as no / very weak signal
Hamilton Leicster reported as no / very weak signal
Esher London reported as no / very weak signal
Marlborough Wilts reported as no / very weak signal
I have now been on 3 for over a month and I have to say its a much better service and coverage. I use it for my iPad, iPhone and MiFi.
You only have to look at Orange UK's performance here and on reviewcentre.com and others to see that on average the service has deteriorated drastically over the last month. That with an exceptionally poor (rude, unhelpful and downright misleading) customer service department (and I don't mean our Asian cousins) forced me to leave after 20 years of loyal following. I still pop back to this forum to see if things have improved and to check whether I made too hasty a decision. Just look at the month of August and the groundswell of problems and I think that my decision was a wise one.
Good luck to all of you on the forum.
I was unable to use my phone nearly all day monday!!! since then my signal comes and goes and today ive had no signal since about 1pm. Im in Broadstairs. Does anyone else have this problem...signal strength is terrible round here at the best of times and it drives me mad!!!!
Hi Rachael - In Ramsgate and signal is duff - same for others I know in area. Been bad since I joined orange in April (mistake) On hols In Spain and great signal and free wifi.
this is day 7 for me im so annoyed have emailed orange no reply have called orange you guessed it ne reply im on pay as you go so i wont be reimbersed like anyone on contract but i will lose all of my inclusive messages that i paid up front for and all of the free messages and internet that needs to be used in a certain time will be gone too so i think i shall be switching to a better network unless orange pull they're fingers out of they're asses
