I work for Orange, so if you can send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
i have had the blacberry 8900 for 5 month now and have just started getting problems i cant recieve any signal anywhere atal only way it works if i put my wifi on i have tried contacting orange again but cant seem to get anywhere with the number i am sick!!!
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
I bought a new Orange SIM yesterday and I'm still waiting for the credit to appear. It was working fine yesterday (Monday) but this morning there was no signal. I contacted the shop where I bought the SIM in Helston and was told the mast was down, possibly for 48 hrs. I'm sort of glad your post has confirmed there's a problem!
HI
I have BB curve 8900 locked to orange, but for some reason wouldnt work well UMA at home address DD12NY , dundee. I have got O2 unlimited broadband with 18mbps speed.
AT HOME
I have got zero Orange network signal inside my home and full vodafone network (which dont understand why). This phone connects to my router well and then boosts the signal in my house, its hows UMA on phone. But when making a call, there is lot of disturbance on the calll and the voice clarity is bad, I cant hear the other person on the call. I had 7 replacements of phone by orange but the issue persists. I have tried forwarding ports like 500, 4500 on my router that didn't help either. I have also forwarded ports like 14002 which shows up under my UNC address after doin a diagnosis on my phone, under wifi options. But this has helped, but so much, sometimes it keeps losing on me. I have tried wth Be broadband, SKY , BT , but none improved my UMA signal. out of all of these maybe BT gave a better signal.
will having a fixed address for the phone in my router help or is there any thing else that can help.
AT OFFICE
I have a better luck with UMA with the same phone. It connects using BT business broadband, with different IP address, thats the difference, I dont understand why?
-----
Wi-Fi
Current Profile: SPTechEng_11g
SSID: SPTechEng_11g
AP MAC Address: 00:xx:xx:xx:xx:xx
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address:
Signal Level: -57 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 13
Pairwise Cipher: CCMP
Group Cipher: TKIP
Gateway Address:
DHCP: Successful
Primary DNS:
Secondary DNS: 0.0.0.0
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
L3 Auth:
UMA
Connection Pref.: Wi-Fi Preferred
UMA Wi-Fi Available: Successful
Connection: Successful
Error Code:
Status: UMA Connection successful.
Reg. UNC Address:
Registration: Successful
Authentication: Successful
Serving UNC Address: mer616unc1.singlephone.orange.co.uk:14006
Security Gateway Address: singlephone.orange.co.uk
Cell Info.:
Cell. handover to UMA failures: 0
Cell. rove-in failures: 2
BlackBerry Infrastructure
Address Used: //xx.xxx.xx.xx:443
IP Used: xx.xxx.xx.xx:xxx;52452
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: 24 Feb 2010 17:00
Sent using BlackBerry® from Orange
I am currently 9 months into my contract with orange, and I have had many problems with their handsets being faulty, which before they were happy to replace. However recently my handset (Nokia N85) has started to charge, without being plugged in, has the "welcome to your new phone" message each time it turns on, and also has the games icon missing from the main screen. So I contacted them, told them about the above problems and the man did a diagnostic which resulted in my handset being faulty (Surprise Surprise!) So here's the part where I expected him to ask me which time of day would be best to deliver my new one.. but oh no.. he advised me, and i quote "that as the phone I currently have is an expensive one" then I have two options. I could either pay the £160 charge for a new phone to be sent to myself, or alternatively I could take out their insurance which would be £6 a month and claim from them for a new handset. Even though the handset has a manufactures fault. What's that all about?
So I thought, okay, I'll cut my usage down and go elsewhere. Spoke to a different man, who told me that to cut my usage down would only decrease my bill by £5. Baring in mind I pay £35 a month, Doesn't exactly help my plight to change to a different company. But as a good will gesture he would allow me 4 months free insurance and then I could claim for my handset, have a new one send out only costing me the £15 excess, then cancel my insurance. But surely, as there would be a claim against the policy I wouldn't be able to cancel without having to fork out the cost of the handset anyway?
Please help?! Can anyone shed some light on what i should do, and what i am in my rights to do? Because surely this isnt fair?
am informed by a friend who is a telecoms engineer and whose husband (also a telecoms engs who used to work for orange) that the 'technical complexity of the repair' is that they have layed off all the engineers and now there are only a few covering the whole of scotland....
I called orange, two masts in my area, one has been down since september due to the 'technical complexity of the repair' WTF???? The other was damaged by snow....they said it should be fixed this afternoon... wait and see time!
I have not had any problems with the signal for Orange but in the last 24 hrs I cannot get a signal on my phone or dongle, despite near enough sitting on a mast?! Why???????
Following a couple of brief power cuts here in Chandlers Ford Hants, I can't get any response from my mobile (payg) phone - not even able to check balance. Looks like no signal. Can anyone explain please?
mines the same no signal at all, im in northern ireland tho!
Service returned around 3pm - my daughter said I should have O2 like on her phone which was working normally!
Following a couple of brief power cuts here in Chandlers Ford Hants, I can't get any response from my mobile (payg) phone - not even able to check balance. Looks like no signal. Can anyone explain please?
mines the same no signal at all, im in northern ireland tho!
Following a couple of brief power cuts here in Chandlers Ford Hants, I can't get any response from my mobile (payg) phone - not even able to check balance. Looks like no signal. Can anyone explain please?
It would be good if I can speak to you about this, so we can look into it further. Please drop me a mail at customer.services@orange.co.uk, adding your mobile/account number. Also include 'Jonathan Orange Response' so the mail can be picked up and sent to me quickly.
I have a Samsung and cannot receive text messages from a friend who has a sony ericcson. They can phone me direct and I can answer the call. I can send text messages to their phone but I never receive the reply.
I don't have a problem with any of the other numbers in my phonebook.
Hi - one of my phones is being billed over £216 a month for data that is simply not being used. All the correct settigns are in place on the phone. I queried this on 29th December to *****@orange-ftgroup.com on 29th December but had no reply. I then spoke to Steven Wilby on 345 from my phone and emailed him the concise query at *****@orange-ftgroup.com, which included a request to go on a data bundle anyway to avoid this happening in future. I heard nothing. I was worried I would be cut off, even though I offered to pay the amount that was not being queried. yesterday I received a "we will cut you off" letter and I immediately phoned 345 to explain that I need to get this resolved, would pay the non-queried amount but it was important that I did not get cut off. He said there were no plans to do so. I said could i call them back to discuss when I return to the UK on Wednesday and not to cutr me off in the meantime. He said fine. But I have just been cut off (Saturday). It is critical that I am in contact with family whilst I am away and as they confimred this was ok I am naturally FURIOUS. I need this resolved IMMEDIATELY of I will simply cancel my contract which should be spending no more than about £70 a month on Orange across 4 phones.
PLEASE WOULD SOMEBODY DO SOMETHING HERE! And if anyone can let me have the email address of the CEO of Orange that would be great as well.
Thanks
Hi,
I am trying to set up email on my samsung genio with hotmail, but I can't find a website that gives me the exact details and a step by step way of doing it. Please could some one give me a step by step guide and exactly what to put, in all the boxes stmp, pop3, how to download emails etc.
i am experiencing a connection failure when trying to access the 'my account' function as a part of Orange World! when trying to connect, it says - 'connecting using mobile network' - and when it fails, it says - 'check settings, if problem persists contact your operator for supoort'!
Not had a signal in RH16 (Haywards Heath) since 4pm last night
Anyone else having probs?
Yes - I had a problem on Monday and suspected my phone. After an hour-long call to the help desk (using their freephone number, thank goodness), Orange said they would have to replace my phone. But the next day in Worthing I was told that the Orange network was down.
My phone is working again now, but I find it strange that Orange don't know if their own network is functioning. Or perhaps they just won't admit to such things?
