I have had an intermittent fault on my Broadband for some months now . It drops out - sometimes once a day - sometimes ten times a day . It makes my work very difficult .
The problems i have reporting this and getting attention are many and are driving my crazy.
Firstly, the call center insist on using the same very long script every time I ring up despite the fact there is a history
Secondly, because my (Orange) mobile reception is poor here , I use the land line to report the fault . As a part of their script, the call center staff ask me to put the phone down so that they can test the line .
They refuse however to ring me back on the landline number insisting they have to use the mobile ( despite me repeatedly telling them they are unlikely to get through !) - . On perhaps five of the countless occasions I have rung i have persuaded them that it it is ok to ring me back on my landline. On two of those occasions they have promised to and then not done so.
Thirdly - Twice we have got to the stage of BT open zone coming to look at the line and installation . Fine - but problem not found . The third time an appointment was supposedly made (but for a number of reasons I suspect it wasn't) - and they didn't turn up .
Sorry to go on - but i have spent hours on the phone trying to sort this out. It is clear that the call center is not fit for ( this) purpose. I have never been allowed to speak to a supervisor despite being put on hold whilst the supervisor is contacted and I have little doubt in my mind that i have been lied to on a few occasions.
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