uSwitch Broadband Survey March 2008

 

PlusNet on Top Again!

 

PlusNet has been named as the UK's best consumer internet service provider in the 2008 industry awards. An ISPA spokesperson said, “The judges agreed that PlusNet put their customers first with transparent usage allowances rather than vague Fair Usage Policies and their self-developed traffic management system. The judges also felt that PlusNet’s one month contracts were very beneficial to consumers.”

The ISPAs - the UK Internet industry awards - are unique as they are awarded to people and organisations in the industry by their peers and reflect the broad nature of the service provider sector.

 

The Internet Services Providers' Association (ISPA UK) has been organising the UK Internet Industry Awards since 1999 to herald the best of the Internet industry and to celebrate innovation and best practice. In 2002 the awards were dubbed The ISPAs.

 

Each year the event changes to reflect changes in the sector and to represent the ever broadening nature of the service provider sector.

 

Scroll down to see the winners of the ISPAs...

 

 

 

The winners of the 2008 ISPAs (Internet Industry Awards):

 

Category

Winner

Judges Comments

Best consumer ISP

PlusNet

An ISPA spokesperson said, “The judges agreed that PlusNet put their customers first with transparent usage allowances rather than vague Fair Usage Policies and their self-developed traffic management system. The judges also felt that PlusNet’s one month contracts were very beneficial to consumers.”

Best Business ISP

Eclipse

An ISPA spokesperson said, “The judges were impressed with the restructuring of Eclipse to give prioritised support to business customers – including priority call answering. Eclipse’s hosting packages can comprehensively cover the needs of today’s businesses.”

Best consumer broadband

Newnet

An ISPA spokesperson said, “The judges were pleased to see that NewNet are pushing the limits of broadband capabilities in a consumer market by introducing its own LLU service, offering up to 24 Meg ADSL2+.”

Best business broadband

Datanet

An ISPA spokesperson said, “The judges felt that Datanet’s range of broadband packages catered for all business users regardless of size. They were encouraged to see that the service is uncapped and unlimited for business users and that they offer good ADSL support.”

Best consumer email

Entanet

An ISPA spokesperson said, “The judges felt Entanet had a solid, simple email service.”

Best business email

Eclipse

An ISPA spokesperson said, “The judges felt that Eclipse can provide a complete range of robust business-class email solutions for business. Users can manage their accounts as their needs change with a sophisticated control panel.”

Best dial-up

Waitrose

An ISPA spokesperson said, “The judges were impressed with the straightforward and simple installation of the Waitrose Dial-Up package. Of particular note was the customer support with a freephone number to the help desk.”

Best shared hosting

Namesco

An ISPA spokesperson said, “The judges decided unanimously that Namesco’s range of packages and the availability of up-to-date hosting statistics allowed the flexibility to accommodate a customers’ shared hosting needs. They were also pleased to see that the customer support was available seven days a week.”

Best dedicated hosting

UK Fast

An ISPA spokesperson said, “The judges agreed that UKFast has placed importance on client data protection and can offer customers a variety of secure hosting packages which include automated patch management and good SLAs.”

Best internet telephony

Entanet

An ISPA spokesperson said, “VoIP is becoming a bigger player in the telecommunications market and the judges felt that Entanet’s portfolio of services and support for partners offered an exciting proposition for resellers to supply VoIP.  They were impressed with its peering capabilities and the features of the VoIP Elite package.” 

Best portal

Bt.Yahoo.com

An ISPA spokesperson said, “The judges felt the bt.yahoo portal is clear and well laid out. Users have easy access to any additional services that they require such as the digital vault for storage and access to manage their BT account. Content boxes can be moved around or added into the portal page allowing the user to customise and personalise their page.”

Best wireless ISP

Vodafone

An ISPA spokesperson said, “The judges felt that Vodafone's wireless solution was at the cutting edge of new and emerging HSPA technology with their HSDPA and HSUPA enabling great functionality."

Best streaming

Astream

An ISPA spokesperson said, "The judges felt that Astream offer as professional service to its customers catering for the advanced consumer to the professional. They were pleased to see demos available on the site of the quality clients can expect provided by various bandwidths and media players."

     

 

 

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