The Orange website happily provides details on current news, sport, cinema, blah, blah, blah but when it comes to their own issues we want to know about - NOTHING.
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Total Votes : 4
durfun
Posted: Tue May 18, 2010 4:11 pm
Joined: 18 May 2010Posts: 2
I've heard today from a third party (Orange have nothing on their website about current signal issues) that the signal covering Marlborough, Wiltshire is problematic and won't be fixed until 6th June. Although it's incredible that I am expected to pay a monthly service charge for a "service" that I cannot use, it's made more frustrating by the fact that Orange prefer not to make any announcements whatsoever. For instance, why - as a fully registered customer, can I not see a page on Orange.co.uk providing details of the current problem and when it is due to be fixed. Why should I have to post messages on Facebook and Twitter asking other people if they have the same issue? Oh, I could phone Orange customer services, but then again - there's no signal. Great. First chance I get, I'll cancel my contract and I'll probably persuade others to do the same. i;ve been with Orange for over 10 years now and am finally begining to understand why so many people steer clear.
I am sorry to hear you are having signal problems in Marlborough, I have checked on our systems and I'm afraid that due to the technical complexity of the fault we do not have an estimated time for the mast to be put back online.
Think you'll find it's now down till 24th June. Orange told me local mast had been vandalised but nothing in local news about vandalised mast. Think it's bull myself hence me cancelling my contract cause i'm not going without for another 3 weeks!!!
I am absolutely furious with Orange. We live in the Marlborough area, and have had no signal since 14 May. What the hell is going on ? To add insult to injury, as contract customers, Orange are still taking money from my account on a direct debit basis, and they have not had the decency to get in touch and let us know what is happening. They just keep taking the money and they simply dont care about us users. Talk about good customer service, it is unbelievable that they are treating us like this. Plus, they keep giving us dates when the signal is going to be reinstated, and it never BLOODY happens.
Is there anyone else out there, feeling like me ? Any ideas on what we can do ? I have emailed them, but have had no satisfaction at all. No one seems to be able to give any answers , or any real dates for when it will be mended.
Would love to hear from other users in the same position ...
im not with Orange everytime i use to phone up, i could never understand them as most of them are not english so i changed to Vodafone.
but my girlfriend is with Orange, she works in Marlborough, they keep giving her dates when its going to get fixed, but it never does, she had to buy a pay as you go sim.
she told Orange about her paying for 2 phones and one guy said, tell us how much you top it up and keep the receipts and we will take it of your contract when the signal is up and going again, when ever that will be.
but she phoned up last night and now they are saying we didnt know that area was down, thanks for leeting us know and no you wont get money of your bill, if Orange wants people to stay with them, they better pull there fingers out and try to keep there customers happy. i think people who live there should get there monthly bill until it is up and going, people who work there should get half of there monthly bill free, im sure people will be a little bit happier then???
ORANGE YOU ARE POO, DO SOMETHING BEFOR THE PUBLIC GET IN TOUCH WITH SOMEONE
dont know who but im sure there are some people out there looking for a case like this
Well i am an Orange pay as you go customer in Marlborough. When we lost the signal i gave it a couple of weeks and thought i would contact Orange. i got a reply via e-mail saying there wasnt a problem and it is probably where im living. Any way found out friend had been compensated £50 due to a problem. Few months later still writing to Orange have been sent e-mail back saying there isnt a problem and probably due to where im living. Im not worried about the £50 compensation ( even tho i lost money through jobs) just wanted the honest truth so i would have gone onto summat like o2 (now Sky) till the problem was sorted and gone back to Orange. You tell me now should i change or what, the date put forward that said it was going to be back on has been and gone
I also live in Marlborough and am getting increasingly frustrated - I've rung Orange quite a few times, keep being given new dates, but its almost 2 months now with no signal. I have been told that they will refund line rental, but not as cash, as credit on future bills - which means no compensation if you leave now - you need to wait until the signal comes back, which I think is really unfair. I was very tempted last week to just do it - but then I heard it would be back today - it wasn't. Really don't know what to do - have been with Orange for 7 years and I've never had a prob before. The manager of a phone shop has suggested I would get a much better deal on an upgrade if I stayed with Orange as I've been with them so long, whereas I'd have to start from scratch with a new company. Is it worth it?!?
Hi Kit Kat
Have you seen in the Gazette and Herald, they are saying that we may not get a signal now until November. Where i work in a school and the summer holidays comming up, its the time i use my phone the most for other work.
Really does look like i am going to have to change and the thing is......Is the compensation going to be enough to make up for what i could be earning (And i dont think pay as you go will be compensated in any way)
If you do want to change i have been told o2 (now Sky) is good and where i live is a bit out in the sticks where the signal has never been too good but my friend phone always seems to get a signal
Hi guys. Well, I bit the bullet and cancelled my contract with Orange. I'd only been 8 months into a 24-month contract and so they charged me £407 to cancel. They won't make any allowances for lack of signal as the contract says they cannot guarantee signal coverage. As I bought my phone (iphone) I've gone for a SIM-only deal with o2 (now Sky) - i suggest you contact them if you're able to switch. It's a bit of a palava, and I was on the phone to Orange for an hour (mostly waiting for them to answer the call). Here's what I did:
1) Call Orange customer services and select the option for "if you're thinking of leaving Orange"
2) Ask to receive your PAC code (if you want to keep your number) and for your phone to be unlocked.
3) Unlocking the phone costs £20 and the code can be delivered either by email or by post "within 14 working days"
4) the PAC code has to be sent (by post) within 2 days of your request. The PAC code expires in 30 days, so you have until then to get another deal with a new provider sorted.
Although cancelling has cost me an arm and a leg, I can honestly say that I'm satisfied to be shot of Orange. I'm totally dismayed that after being with them on PayG for over ten years, my experience of their contract 'services' and their unusual customer 'service' has clarified that they are NOT the right provider for me, or anyone else that asks.
o2 (now Sky) are so much better. I had a look at their site and was thinking about their deals when a "chat live with one of our representatives" box came up. I had a gerat IM chat with a guy who was really helpful. Conversley, I emailed Orange using their "updated" service email last Tuesday (6th July). I had a reply today (12th July)...here is what it said:
"Dear Jonathan
Thank you for your email regarding coverage in the SN8 and SN9 area.
Please accept our apologies for the delay in replying to your email. We are at present receiving a high volume of emails due to unforeseen circumstances.
I am sorry to learn you have been experiencing coverage problems. Please accept my apologies for any inconvenience caused.
I confirm that maintenance work is being carried out and trust that normal service will be restored as quickly as possible.
Regrettably, we have no fixture date at present.
If you require further information or wish to discuss goodwill credit, please call our Customer Service team on 07973 100150 from a land line if you are a Pay Monthly customer or 07973 100450 from a land line if you are a Pay As You Go customer.
At Orange we are committed to providing the best network performance and customer service, and we are sorry for the inconvenience caused.
Please be advised the the answers to many common queries can be found in the Frequently Asked Questions Section in the Help and Support option on the Home page on our website www.orange.co.uk
Thanks durfun and chewysteak! I have now also bitten the bullet - contacted Orange and requested my PAC code (was slightly gutted they just said 'okay' and didn't try to persuade me to stay, ah well just goes to show I've made the right choice!) and once that comes through am going to find a deal with someone else. I still have to pay a month's line rental even though I'm off contract, but think I've got away lightly really - poor durfun, that is a shocking amount you had to pay! Maybe you should call Watchdog?!
Will check out o2 (now Sky) - my neighbours tell me (in central Marlborough) they are on T-mobile and Vodafone and both have really good signals in the area.
For info, Orange and T-Mobile are now one and the same!! Another excuse to add to the ever growing list of excuses for no coverage in Marlb is that due to the merger, new masts are being sorted!!
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